Effective Date: Apr 3, 2026
At Lumina Home, we are committed to delivering your carefully selected home pieces safely and efficiently.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Our daily order cut-off time is 5:00 PM (EST). Orders placed after this time or on weekends/holidays will begin processing on the following business day.
- You will receive another notification email with tracking details once your order has officially shipped.
2. Shipping Rates & Destinations
We are thrilled to offer Free Standard Shipping on all orders within the contiguous United States.
- Please note: At this time, we do not ship to P.O. boxes, APO/FPO addresses, or international destinations outside of the United States. We are working hard to expand our shipping zones in the future.
3. Estimated Delivery Time
Once your order is dispatched, standard delivery typically takes 5 to 10 business days, depending on your location.
- Please note that these are estimated delivery times. Occasional delays may occur due to carrier transit delays, extreme weather conditions, or high-volume holiday seasons.
4. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active and update on the carrier’s website.
5. Damaged or Lost Packages
We take great care in packaging our products. However, if your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at support@luminahome.com with photos of the damage. We will investigate the issue with the carrier and arrange a replacement or refund for you as quickly as possible.
Contact Us
If you have any questions concerning our shipping practices, please contact us at:
Email: support@luminahome.com
Company Name: FALCONS TRADING LIMITED
Address: RM 18 2/F TUSPARK 118 WAI YIP ST KWUN TONG HONG KONG