FAQ
02.
Frequently Asked Questions
Here you’ll find answers to the most common questions about our products, shipping, and returns. If you need further styling advice or assistance, our team is always here to help.
01.
Orders & Shipping
We currently offer free standard shipping to the contiguous United States. We are actively working on expanding our shipping destinations.
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Orders are typically processed within 1-3 business days. Standard delivery takes 5-10 business days, depending on your location.
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Once your order is dispatched, you will receive an email with a tracking number. You can also easily check the status on our ‘Track Order’ page.
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Products & Care
To allow you to choose the perfect color temperature for your space, most of our lighting products do not include bulbs. Please check the specific product description for details.
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We recommend dusting regularly with a soft, dry cloth. Avoid using harsh chemicals or abrasive cleaners. Specific care instructions are included in the packaging of each product.
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We make every effort to display the colors and textures of our products accurately. However, slight variations may occur depending on your monitor settings and lighting.
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03.
Returns & Refunds
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return the item in its original condition and packaging for a full refund.
We take great care in packaging, but accidents happen. Please contact our support team at support@luminahome.com within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.
Nam nec tellus a odio tincidunt auctor a ornare odio. Sed non mauris vitae erat consequat auctor eu in elit. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Mauris in erat justo.
Still have questions?
Our customer care team is here to help you create your perfect space. Reach out to us anytime.
- support@luminahome.com