Privacy Policy

Effective Date: [Apr 2, 2026]

This Privacy Policy describes how Lumina Home (operated by XIAOHUAHUA LIMITED) (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Here is a list of the Personal Information we collect and why:

  • Device Information: We collect your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This is collected automatically to load the Site accurately for you and to perform analytics on Site usage to optimize our services.
  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We use this to fulfill our contract with you, process your payment, arrange for shipping, provide you with invoices/order confirmations, and communicate with you.
  • Customer Support Information: If you contact us, we collect the information you provide to provide customer support and resolve your inquiries.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WooCommerce to power our online store.
  • We share information with our payment processors (e.g., Stripe, PayPal) to handle your transactions securely.
  • We share your shipping details with our logistics and fulfillment partners to deliver your orders.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:

4. Your Rights

If you are a resident of the EEA or California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@luminahome.com or by mail using the details provided below:

XIAOHUAHUA LIMITED

Unit K-12, 2/F., Kaiser Est II, No.41 Man Yue Street, Hung Hom, Hong Kong