Privacy Policy

Effective Date: [Apr 2, 2026]

This Privacy Policy describes how Lumina Home (operated by FALCONS TRADING LIMITED) (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from our website (the “Site”).

1. Minors and Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

2. Personal Information We Collect

We collect various types of information to provide and improve our services to you. “Personal Information” refers to any information that can identify you as an individual.

  • Device Information:
    • Examples of collected data: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our services.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Order Information:
    • Examples of collected data: Name, billing address, shipping address, payment information (including credit card numbers, PayPal email, or other payment tokens), email address, and phone number.
    • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: Collected from you directly.
  • Customer Support Information:
    • Examples of collected data: Information provided during communications (emails, chat logs, contact forms).
    • Purpose of collection: To provide customer support and resolve inquiries.
    • Source of collection: Collected from you directly.

3. Lawful Basis for Processing (For EEA/UK Users)

If you are a resident of the European Economic Area (“EEA”) or the United Kingdom (“UK”), we process your personal information under the following lawful bases as per the General Data Protection Regulation (GDPR):

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For our legitimate interests, which do not override your fundamental rights and freedoms (such as detecting and preventing fraud, and marketing our services to you).

4. Sharing and Disclosing Personal Information

We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use WooCommerce to power our online store.
  • We share information with our payment processors (e.g., Stripe, PayPal) to handle your transactions securely.
  • We share your shipping details with our logistics, warehousing, and fulfillment partners to deliver your orders.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. International Data Transfers

Please note that your Personal Information may be transferred, stored, and processed outside of your country of residence, including to Hong Kong, the United States, and other countries where our servers or third-party service providers are located. We ensure that appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) are in place to protect your data.

6. Targeted Advertising and Cookies

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use tracking technologies (such as cookies, pixels, and web beacons) to collect information about your browsing behavior on our Site. This allows us and our advertising partners (including Google and Meta) to show you relevant ads on other websites.
  • You can opt out of targeted advertising by visiting:
  • Do Not Track: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information:

A. For EEA/UK Residents (GDPR Rights)

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. Your Personal Information will be initially processed in Ireland (for EU users) and then transferred outside of Europe for storage and further processing.

B. For California Residents (CCPA/CPRA Rights)

You have the right to know what Personal Information we collect, to request deletion of your Personal Information, and to opt-out of the “sale” or “sharing” of your Personal Information (as defined under California law).

  • We do not “sell” your Personal Information in the traditional sense. However, sharing data for targeted advertising may be considered “sharing” under California law. You can opt-out of this sharing by using the opt-out links in Section 6.
  • To designate an authorized agent to submit these requests on your behalf, please contact us.

8. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

9. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@luminahome.com or by mail using the details provided below:

FALCONS TRADING LIMITED
RM 18 2/F TUSPARK 118 WAI YIP ST KWUN TONG HONG KONG